We will provide and manage the network infrastructure and communications components required for our performance of the services. Datanational will provide options for System Management Services on a 24x7 or 8x5 basis. This will include the following services during the supported times:
- Operating System and Hardware Monitoring
- Application Software Monitoring and Maintenance
- Configuration Changes
- Security Monitoring
- Operating System Updates and Fixes
- Automated Job Scheduling and Monitoring
- Monitoring of System Software and System Tools
- Performance and Disk Space Monitoring
- Communications Monitoring and Support
- Communication Traces and Problem Identification/Resolution
- System Connectivity and Support
- Change Management
Datanational will provide an Operations Help Desk to answer and respond to system related calls during the selected support time frames. Prior to initiation of the project, Datanational will assign a services manager who will work with the customer-assigned IT Staff to develop a project plan for the implementation at the data center. Primary and secondary support individuals and an Emergency Contact Manager will be assigned at all times.
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