Datanational Corporation has the expertise to manage and maintain the globalization of our customers' computer system requirements, providing increased uptime and reliability, while reducing the total cost of managing and monitoring of business systems. Our data center, or one of our partner's colocation sites, will provide a managed physical environment, suitable for operation of the hardware to meet with the stated system availability target. This facility will provide appropriate security, redundant power supplies, backup UPS and a generator. A high-speed IP Internet connection providing 1.5Mb of dedicated bandwidth with expansion on-demand up to 100MB is provided, along with a managed firewall solution

We will provide and manage the network infrastructure and communications components required for our performance of the services. Datanational will provide options for System Management Services on a 24x7 or 8x5 basis. This will include the following services during the supported times:

• Operating System and Hardware Monitoring
• Application Software Monitoring and Maintenance
• Configuration Changes
• Security Monitoring
• Operating System Updates and Fixes
• Automated Job Scheduling and Monitoring
• Monitoring of System Software and System Tools
• Performance and Disk Space Monitoring
• Communications Monitoring and Support
• Communication Traces and Problem Identification/Resolution
• System Connectivity and Support
• Change Management

Datanational will provide an Operations Help Desk to answer and respond to system related calls during the selected support time frames. Prior to initiation of the project, Datanational will assign a services manager who will work with the customer-assigned IT Staff to develop a project plan for the implementation at the data center. Primary and secondary support individuals and an Emergency Contact Manager will be assigned at all times.